Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Revival Solar (“Revival Solar,” “we,” “us”) that govern your use of the Revival Solar Customer Portal website and mobile app (together, the “Service”). By creating an account, connecting a solar system, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Service lets you connect a supported solar monitoring platform to your Revival Solar account so you can view production, receive alerts and reports, manage your service plan, and submit support requests. The Service is provided to you as a tool to help you stay informed about your solar system. It is not a substitute for the manufacturer’s monitoring, your installer’s warranty, or professional inspection.

2. Who can use the Service

You must be at least 18 years old and able to enter into a binding contract. You may only connect a solar system that you own, lease, or are otherwise authorized to monitor. You agree to provide accurate information and to keep it up to date. You are responsible for anything that happens under your account, so keep your login credentials confidential.

3. Your monitoring platform connection

To show your production we need access to your solar monitoring account. By connecting a platform you authorize Revival Solar to retrieve data from that platform on your behalf using the credentials or authorization you provide. You may disconnect any platform at any time from the dashboard. Stored monitoring credentials are encrypted at rest, as described in our Privacy Policy.

4. Plans, billing, and cancellation

• Free plan. The free plan is offered at no cost and may be changed or discontinued at any time.
• Paid plans. Paid plans are billed monthly or annually through Stripe at the price shown when you subscribe. Subscriptions renew automatically at the end of each billing period until you cancel.
• Taxes. Prices do not include taxes, which may be added where required.
• Cancellation. You can cancel any time from the billing section of the portal. Cancellation takes effect at the end of the current billing period; we do not provide prorated refunds for partial periods, except where required by law.
• Price changes. We may change prices for future billing periods. We will give you reasonable advance notice by email, and the change will apply on your next renewal.

5. Alerts, reports, and monitoring — important

The Service depends on third-party monitoring platforms (such as Hoymiles, APsystems, Tesla, SolarEdge, Enphase, SMA, Generac, and FranklinWH), internet connectivity, email and push notification providers, and other systems we do not control. Alerts and reports may be delayed, missed, incorrect, or not delivered at all because of outages, API changes, account problems on the monitoring platform, your device settings, or other reasons.

Alerts and reports are informational only. They are not a guarantee that your solar system is working, and the absence of an alert is not a guarantee that nothing is wrong. You remain responsible for monitoring your own system, maintaining your equipment, and following the warranty and maintenance requirements of your installer and equipment manufacturers.

6. Acceptable use

You agree not to:

• Use the Service for anything illegal, harmful, or fraudulent.
• Connect a monitoring account that you are not authorized to access.
• Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service.
• Reverse engineer, copy, scrape, or resell the Service.
• Share your account with another person or impersonate someone else.
• Upload content that is harassing, defamatory, or infringes anyone’s rights.

We may suspend or terminate your account if we reasonably believe you have violated these Terms.

7. Intellectual property

The Service, including its software, design, text, graphics, and the Revival Solar name and logo, belongs to Revival Solar and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You keep ownership of the information you submit; you grant us a license to use that information as needed to operate and improve the Service.

8. Mobile app

If you download the Revival Solar mobile app, you also agree to any rules of the Apple App Store or Google Play that apply to apps you install through them. The app stores are not responsible for the app or for supporting it. Paid plans and billing are managed from the portal website, not through in-app purchase.

9. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent allowed by law, Revival Solar disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or that production data, alerts, or reports will be accurate or complete.

The Service does not replace any warranty, service contract, or maintenance agreement you have with your installer, equipment manufacturer, or any third party.

10. Limitation of liability

To the fullest extent allowed by law, Revival Solar and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, production, data, or goodwill, arising out of or related to your use of the Service, even if we have been advised of the possibility of those damages. Our total liability for any claim related to the Service is limited to the greater of (a) the amount you paid us for the Service in the twelve months before the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Revival Solar from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

12. Termination

You may stop using the Service at any time and may delete your account by contacting us. We may suspend or terminate the Service or your account at any time if you violate these Terms, if we discontinue the Service, or for other reasons in our reasonable judgment. Sections of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and indemnification.

13. Changes to the Service or these Terms

We may change, add, or remove features of the Service at any time. We may also update these Terms from time to time. When we do, we will revise the “Last updated” date above. For material changes, we will give you reasonable notice through the Service or by email. If you continue to use the Service after a change takes effect, you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of laws rules. You and Revival Solar agree to try in good faith to resolve any dispute informally before filing a lawsuit. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Jackson County, Oregon, and you and Revival Solar consent to personal jurisdiction in those courts. Nothing in these Terms prevents either party from seeking relief in small claims court for qualifying disputes.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Revival Solar about the Service.
• No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.
• Severability. If any part of these Terms is held to be unenforceable, the rest will remain in effect.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

16. Contact us

Revival Solar
Medford, Oregon
Email: Help@SolarRevival.com
Phone: (541) 500-6260