Privacy Policy

This Privacy Policy explains how Revival Solar (“Revival Solar,” “we,” “us”) collects, uses, and protects information when you use the Revival Solar Customer Portal website and mobile app (together, the “Service”). The Service lets you connect your solar system, see how it’s producing, receive alerts and reports, and request help. By using the Service you agree to this policy.

Information we collect

• Account information. When you create an account we collect your name and email address. If you sign in with Google, Google shares your basic profile and email with us. Authentication is handled by our login provider (Clerk); we do not store your password.
• Service and property information.The service address you provide so we can match you to your Revival Solar customer record, your service plan, and notes related to your solar system and any work we’ve done.
• Solar monitoring connection. To show your production we need access to your solar monitoring account. Depending on the platform, that is either a username and password you enter, or a secure authorization you grant (for example, Tesla or Enphase sign-in). Any stored monitoring credentials are encrypted at rest using AES-256-GCM.
• System production data. Energy production readings, device status, and fault information we retrieve from your connected solar platform, including a daily history we keep to detect underperformance.
• Billing information. Paid plans are processed by Stripe. Stripe handles your card details directly; we store only your subscription status and plan, not your full card number.
• Support requests.Messages and details you submit through “Report an Issue.”
• Mobile app data. If you enable notifications, we store a push notification token so we can send alerts to your device. We do not collect your location, contacts, photos, or browsing on other apps.

How we use your information

• Monitor your solar system and show you its production and status.
• Send you alerts, performance reports, and service notifications by email and, if enabled, push notification.
• Match your account to your Revival Solar customer record and provide support.
• Process and manage your subscription.
• Maintain the security and reliability of the Service.

How we share information

We do not sell your personal information. We share information only with service providers that help us run the Service, and only as needed:

• Clerk — account sign-in and authentication.
• Stripe — subscription payments.
• Neon — secure database hosting.
• Vercel — application hosting.
• Resend — sending alert, report, and support emails.
• Method CRM — our customer-records system.
• Apple and Google — delivering push notifications to the mobile app.
• Your solar monitoring platform — whichever one you connect (Hoymiles, APsystems, Tesla, SolarEdge, Enphase, SMA, Generac, or FranklinWH). We contact it on your behalf to retrieve your production data.

We may also disclose information if required by law or to protect the rights, safety, or property of our customers or Revival Solar.

Data retention

We keep your information for as long as you have an account so we can provide the Service. If you disconnect a solar system, the stored credentials for it are deleted. If you close your account, we delete or de-identify your personal information within a reasonable period, except where we must keep records for legal, tax, or accounting reasons.

Security

Connections to the Service use encryption in transit (HTTPS). Stored solar monitoring credentials are encrypted at rest with AES-256-GCM. No system is perfectly secure, but we take reasonable measures to protect your information.

Your choices and rights

You can request access to, correction of, or deletion of your personal information, and you can ask us to disconnect any linked solar system at any time. To make a request, email us at the address below. You can turn off push notifications in your device settings, and you can manage or cancel your subscription from the billing section of the portal.

Children

The Service is intended for solar system owners and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, for significant changes, notify you through the Service.

Contact us

Revival Solar
Medford, Oregon
Email: Help@SolarRevival.com
Phone: (541) 500-6260